Customer Support

Help Before and After Your Purchase

Our customer support team is available to help you choose the right WORX product and get the most from it after delivery. Whether you are comparing models, confirming PowerShare compatibility or troubleshooting a tool, providing a few key details helps us respond accurately.

Product Selection and Compatibility

Tell us about the project, property size, material or task involved and any WORX batteries you already own. We can help compare specifications, identify compatible accessories and explain the difference between complete kits and tool-only configurations.

Order Assistance

For questions about payment, order status, shipment tracking, missing items or returns, include your order number and the email address used at checkout. Never send complete card or bank credentials by email or chat.

Technical Support

Before contacting us, locate the product model and serial number, charge the battery, review the manual and note any lights, sounds or error messages. A short description of what happened before the issue began—and photos or video when relevant—can make diagnosis faster.

Replacement Parts and Accessories

Compatibility can vary even when products look similar. Provide the exact model number from the rating label so we can help identify suitable blades, spools, chains, batteries, chargers and other service parts.

Contact WORX

Email: [email protected]
Phone: 1-866-354-9679

When contacting us, include your name, order number when applicable, product model and a concise description of the request. Please allow our team reasonable time to review technical or delivery cases that require additional information.