Shipping Policy

Scope of This Policy

This policy explains how orders placed through this store are processed and delivered. The shipping methods and prices presented at checkout form part of your order and may vary according to destination, product size, weight and availability.

Processing and Availability

Order confirmation acknowledges that we received your order. It does not guarantee shipment until payment, address and inventory checks are complete. If an item becomes unavailable, we will contact you with the available options. Processing times may be longer during promotions, holidays and periods of exceptional demand.

Multiple Shipments

Products in the same order may be fulfilled separately. Each shipment can have its own carrier, tracking number and delivery date. A partial delivery does not necessarily mean that an item is missing; review the shipment confirmation for the package breakdown.

Carrier Delivery

After a package is transferred to the carrier, delivery is subject to carrier operations, local conditions and access to the destination. Estimated dates are provided in good faith but can change. Signature service or an appointment may be required for certain orders.

Customer Responsibilities

• Provide a complete, accurate and deliverable address.
• Respond to carrier appointment requests for freight or oversized items.
• Provide safe access to the delivery location.
• Inspect shipments and report visible damage promptly.

Undeliverable and Refused Shipments

Orders returned because of an inaccurate address, repeated failed delivery attempts or an unauthorized refusal may be subject to return shipping or handling costs where permitted. Contact customer support before refusing a shipment so we can help determine the appropriate next step.

Questions About a Shipment

For assistance, provide your order number and tracking number to customer support. This allows our team to review the carrier history and respond efficiently.